You can download a copy of our Complaints & Compliments Leaflet which outlines the process, or please feel free to call us on  01789 298615 and we can send you a copy by post.

In line with the requirements of the Disability Discrimination Act 2000, we can make reasonable adjustments to assist you if you have a disability that prevents you from making your complaint in writing. We can also help if English is not your first language. If you need any other assistance we would be more than happy to help.