Worcestershire & Herefordshire 24 hour Crisis Line

Experiencing a mental health crisis? Call us anytime on freephone: 0808 196 9127

If you’re concerned about the mental health of yourself or someone close to you, we can help. Call us, and one of our trained telephone practitioners will be ready to assist you. 

We’re available 24 hours a day, 365 days a year to Worcestershire & Herefordshire residents.

Calls will be triaged to determine the nature of your problem, the urgency of the situation and the most appropriate next step. Working alongside the Crisis Resolution Team (CRT), we’ll provide you with a sympathetic ear and support you to the best possible outcome, whether that’s self-help support, guidance to other services, or a referral to the CRT.

How can we help?

  • We’ll give you the space and time to talk without judgement
  • We can provide advice and explain the specialist services most relevant to you
  • We can discuss with you tools and techniques that may reduce the intensity of your feelings
  • We can also make onward referrals to the most appropriate services

We are based within the Crisis Resolution Team (CRT) at Worcestershire Royal Hospital. Funded by Herefordshire and Worcestershire Health and Care NHS Trust, we work in partnership with the CRT to answer and triage incoming calls. 

Freephone 0808 196 9127

Always remember, you’re not alone. Here’s what people who’ve used our service have to say…

“Your availability to be there all hours has been such a helpful thing. You have been very patient and you have listened to me – thank you”

“This was so helpful – one of the most helpful crisis calls I’ve had. It wasn’t just a check list of “have you done this? Have you done that?” but felt like she approached it differently, like a person. I felt listened to. She asked what was going on that she could help with. I felt calmer once the call was finished.”