I was referred to SWWMind through Orbit Housing after suffering with my mental health due to harassment and abuse we had been experiencing from our neighbours. 

I was nervous and apprehensive about what this would entail as I had previously used other methods of support like CBT. Although this had helped for other problems I was suffering with in the past, I felt I needed to speak with someone who could understand and empathise with how I was feeling at present. 

After a short wait from the referral Orbit made, I received a call from Laura for my initial consultation. 

Straight away, I felt so comfortable with talking to her and I knew she would be someone I would be happy sharing my thoughts with. Although I had my own vulnerabilities, she made me feel at ease and carefully listened to all I had to say. 

She took the time to understand and get to know not only me, but my family too. We talked in detail about things that were impacting on my mental health. She provided me with support and skills I needed to work through how I was feeling. She made me look at situations that were out of my control with a more positive outlook. I learnt to not let the little things affect me, to have more self-confidence and she gave me plenty of resources to help with how I was feeling. 

Laura was kind, caring, empathetic, understanding and thoughtful. We discussed my highs, my lows and laughed our way through each and every call. I came away feeling a lot more positive and happier knowing that Laura had listened to what might be minute and trivial worries for others, but reassured me that my feelings were valid. 

As our sessions came to a close, I felt confident in knowing that I can tackle problems on my own. She gave me the tools to do this. But, she was very reassuring in letting me know that if I ever need to use the service again, she will always be there to offer support. 

I cannot thank Laura enough. It was like talking my problems through with a friend. The laughter we shared has certainly helped lessen my stress and anxiety. She is such an asset to your company. I know many others will benefit from the support she offers, because I certainly did.